PASSENGER
Michael
DATE
I checked-in on my OUTBOUND flight - or at least thought I did, but the system checked me in on the RETURN instead!! I trusted the check-in to be fine until I tried to get through the gates. I went to the Ryanair desk, waited 20 minutes to see the service rep and as soon as I got to the front of the line he said, "Sorry, I am closed for my break". I went mad, along with the approximately 10 people behind me. The rep in the next station said he would take care of me, but only me, and told the others to join the other lines. The guy confirmed that the check-in was for the return and that I would have to pay 65 quid to be checked in. I tried to argue but he said that if I wanted to catch my flight, I should pay and them make the complaint on-line as soon as possible. Paid the money, made the complaint, and received a computer generated response saying I should have checked in on-line to avoid the charge. Then closed the case. I wrote back to clarify my position and received another computer generated response saying the same thing and closing the case. The joy of AI!!!!! I am not done yet.