Our flight to Marseille from London was delayed by 12 HOURS.
The plane, which was suppose to take off at 11:15am, finally departed at 23:25.
Did we receive a notification before arriving at the airport with the customary extra 2hours before your supposedly on time flight ? Absolutely not. We paid for long stay parking, could not take the car out without having to repay the full amount of 4days stay. So we spent 12hours, in Stansted airport of all places, wandering around just for the sake of it, shovelling overpriced food and drinks like what can only be described as died of boredom, famished, airport ghosts. We lost a day and night at our holiday rental, our full car hire, and had to pay for a hotel room once arrived as we landed at 3am local time and could not check in into our accommodation. Does it end there ? I think not. Our flight back to London was also delayed, albeit only 2hours. It is also important to point out that on both delayed flights, not a single complimentary peanut, biscuit, drink or sandwich was offered. I had to spend £3.40 on a BOTTLE OF WATER. We are of course entitled to compensation and expenses under EU law, and they are aware of that. Informations were given on a sadly bad photocopied A4 pieces of paper with a url that DOES NOT LEAD ANYWHERE, I'm pretty sure on purpose. As the easily lost piece of paper instead of an email. I had to google to find out what is the actual proper channel to use. Needless to say, we will never forget our first wedding anniversary. And will never, ever, EVER fly with those air pirates.